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Support Video Library

Welcome to the Worldpay Merchant Video Support Library. What do you need help with? Click a category below, or browse our videos at your own convenience. If you still can't find what you're looking for, please visit the Worldpay Support Page.


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Connecting Peripherals to your Terminal

5:18

How to connect peripherals, including check-readers and pin pads, to new or existing payment terminals.

Terminal & Hardware Support
Connecting Peripherals to your Terminal

Cleaning the Card Reader on your Terminal (The $1 Solution)

3:17

What to do if your terminal is not reading a card mag stripe and how to easily clean your card reader.

Terminal & Hardware Support
Cleaning the Card Reader on your Terminal (The $1 Solution)

Troubleshooting the Top 3 Hardware Issues

5:23

Tackling the three most common payment terminal hardware issues—printer issues, card reader errors, power fail recovery.

Terminal & Hardware Support
Troubleshooting the Top 3 Hardware Issues

Adding New Servers or Clerks on your Terminal

5:48

How to add new staff and clerk IDs to your payment terminal.

Terminal & Hardware Support
Adding New Servers or Clerks on your Terminal

Fixing Terminal Communication Errors – IP Connections

4:19

What to do if you’re experiencing communication issues with your internet-connected payments terminal.

Terminal & Hardware Support
Fixing Terminal Communication Errors – IP Connections

Common questions

  • The Top 4 Things a Merchant Should Know About 1099K

    5:47

    What is a 1099K statement and what to do with it? In compliance with the Housing and Economic Recovery Act of 2008, every processor must report to the IRS merchants’ payment card and third-party network transactions. Annually, the reporting covers

  • What is PCI for a Merchant?

    3:56

    Covering the 12 high level requirements of PCI-DSS and which parties must comply. PCI-DSS is a set of minimum security requirements for all entities that store, process or transmit cardholder data. Compliance with PCI-DSS is required by all major

  • The Top 6 Guidelines You Should Follow After a Data Breach

    4:49

    A guideline to help answer questions about the top things you need to do in the event of a cardholder data breach or to understand your requirements under card brand rules in the event of a data breach.

More Common questions
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More Common questions

Servicing & training

  • The Top 5 Things You Must do when Activating your Processing

    5:21

    Five things that will make your merchant life easier when you begin processing: 1) confirm DDA information; 2) terminal training and use; 3) run a test transaction; 4) configure terminal for your business; and, 5) make sure you’re able to log-in t

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    categories

    • Terminals & Hardware
    • EMV - Help
    • EMV - Cash Advance
    • Servicing & Training
    • Chargebacks & Disputes
    • Common questions