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Connecting Peripherals to your Terminal
5:18
How to connect peripherals, including check-readers and pin pads, to new or existing payment terminals.
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Cleaning the Card Reader on your Terminal (The $1 Solution)
3:17
What to do if your terminal is not reading a card mag stripe and how to easily clean your card reader.
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Troubleshooting the Top 3 Hardware Issues
5:23
Tackling the three most common payment terminal hardware issues—printer issues, card reader errors, power fail recovery.
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Adding New Servers or Clerks on your Terminal
5:48
How to add new staff and clerk IDs to your payment terminal.
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Fixing Terminal Communication Errors – IP Connections
4:19
What to do if you’re experiencing communication issues with your internet-connected payments terminal.
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How to Load Paper Right Every Time
3:28
Getting paper to load, feed and print receipts correctly in your payment terminal.
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Getting an Outside Line for your Terminal
5:14
If you’re having problems with or questions about your payment processing terminal if it’s connected to a phone line.
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Running Terminal Reports
4:09
Learn how to run terminal reports on your Ingenico ICT250 or VeriFone VX520 terminal.
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Reprinting Receipts
5:06
How to reprint receipts from previous POS transactions.
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Fixing Terminal Dial-out Communication Errors
4:20
Common communication issues that can happen when your terminal is plugged into a phone line.
Welcome to the Worldpay Merchant Video Support Library. What do you need help with? Click a category below, or browse our videos at your own convenience. If you still can't find what you're looking for, please visit the Worldpay Support Page.
